Without this course, I definitely would not have been able to get the contact centre position that I have today. I’m extremely thankful to Kayla, Lina and Paddy for all the support and guidance they’ve offered me – not only in the steps taken to achieve my new role, but also in the soft skills they’ve helped me develop that I now apply in my day-to-day life. – Sahil

I just want to say how truly grateful I am for this course and the incredible team behind it. Even though I did it online over Teams, it still felt like such a warm and supportive space. The team was amazing— genuine, encouraging, and always willing to help. They created an environment where I felt comfortable, supported, and truly believed in. I learned so many valuable tips and tricks that helped me, not just in preparing for job opportunities, but in building the confidence to step into something new. Before this course, I wasn’t sure if I had the confidence to put myself out there, but this experience gave me the push I needed. Because of the support and encouragement from the team, I was able to approach job opportunities with a completely different mindset, and I’m now in a corporate role I never would have seen myself in before. I’m so humbly grateful that this course came into my life at just the right time. If anyone is considering taking it—go for it. The impact goes far beyond just learning skills; it’s about gaining the confidence to take that next step, and the team is there to cheer you on every step. – Nevin

The call centre course was a game-changer for me. It helped me step out of my comfort zone and discover a new career path. The support from the course facilitators was incredible—they built my confidence and showed immense kindness and patience. I’m so grateful for their dedication and for helping me grow. Thank you to the amazing team! – Lindsay

Taking The Call Centre People course with Paddy, Lina, and Kayla was truly life-changing.

What I initially thought would be just another call centre course turned out to be so much more. It wasn’t just about call scripts and customer service—it was a comprehensive journey that covered CV writing, crafting powerful cover letters, mastering interview techniques, and engaging in practical exercises that built my confidence from the ground up.

Before joining the course, I had been applying for jobs for over eight months with barely any responses. It was disheartening and left me questioning my approach. However, once Paddy and Kayla took the time to review and fine-tune my CV, everything changed. Almost immediately, I started receiving calls for first-stage interviews—something I hadn’t experienced in months. Admittedly, I completely bombed my first one (I hadn’t reached the interview prep part of the course yet!), but that was part of the learning curve. The support I received from Kayla during this tough time was well and truly above and beyond my expectations!!

Kayla’s tailored exercises and Paddy’s honest, constructive feedback helped me bounce back. Their guidance sharpened my skills and gave me the tools I needed to handle interviews with confidence. Lina’s behind-the-scenes admin work kept everything running smoothly, and her encouragement made a world of difference. And I can’t forget Dress for Success—thanks to their incredible outfit, I felt professional and ready to face the next challenge.

Interview day… I walked in feeling a sense of clarity and self-assurance I hadn’t felt in a long time. I answered questions confidently, navigated the process smoothly, and, for the first time, truly believed in my abilities. And even better – I got the job!!!!!

This course didn’t just help me improve my CV or ace an interview—it reignited my confidence, reshaped my approach to job hunting, and ultimately set me on a path toward success. I can’t thank Kayla, Paddy, Lina and the entire team enough. If you’re feeling stuck or unsure of your next step, this course might just be the game-changer you need – I will certainly be recommending and referring others to The Call Centre People’s course!!!

Thank you, thank you, thank you Kayla, Paddy and Lina!!!!

Regards

Natalie

This course gave me more confidence in exploring opportunities in the new field of call/ contact centre that I haven’t been working in before. The support I’ve received from the tutor and staff was amazing, in terms of preparing for job opportunities and interviews. And with their support and endorsement, I’ve been receiving more prospective job interviews than before – Lenny

Call Centre People went above and beyond to support me, not only in building my communication skills but also in shifting my mindset to a more optimistic one. Their guidance helped me see challenges as opportunities, and I left the course feeling more confident and prepared for the real world. Even for those who aren’t pursuing call centre work, this course is incredibly valuable—it provides essential skills in resilience, adaptability, and professionalism that apply to any career. I’m truly grateful for the effort and dedication the team put into helping me grow! – Krish

I found the course very helpful in preparing me to start a new job.  The first week was full of helpful information. The next two weeks, we powered through our CV and cover letter updates. I like my updated, professional-looking CV.  I enjoyed the interview practices as they helped prepare me for my interview.  Kayla, you’re an amazing inspirational teacher, you inspired the whole class with positivity and your amazing support.  I am still stoked to have started my new job at corporate cabs, in part, thanks to your leadership and training skills. – Murray

Paddy and the team at CallCentre People always deliver, finding us great candidates to join our team.  Paddy really gets our business and makes the time and effort to keep up to date with what is happening in our business and the types of people and skills we need.

Her attention to detail to capture a Indepth profile of the person for the role is what sets her apart from other recruitment agencies.  Her drive to find that person is highly commendable.  And her regular updates on the recruitment search is impeccable.

Lina is very responsive with sending through CVs and employment onboarding information which again just makes the whole recruitment process for us easy.  And that’s how it should be.  I am a busy manager and don’t have the time to review dozens of CVs to find the gold nugget candidates.  Callcentre People do this for me and doing it exceptionally well.

Thanks Team!

Kirsty

This course was an easy process all round with guidance through each step, big or small. It gave me confidence in my self-worth, abilities, knowledge, and expectations of the customer service industry, especially the contact centre industry. I feel self-assured when applying for jobs with my CV and how to cater cover letters to the position. The roleplay part of the course was very useful as I found a good flow, tone and structure for my responses using the STAR method. I learnt how to prepare for interviews, whether it was dress code or questions to expect. I will always appreciate everything I have gained from this course, but most of all Kayla, Lina, and Paddy, who made this experience so fun, engaging and comfortable for me to enter the workforce again. – Sahara

The course was extremely helpful, offering valuable tips, tricks, and advice on job seeking, interviews, and transitioning into the workforce. It wasn’t just useful for call centre roles but for securing employment in general. Most importantly, the course connected me with people who provided much-needed insight and a pathway into an entry-level call centre role, giving me the work experience I had previously lacked. Any jobseeker looking at contact centre work, or even advice on the best job seeking method, I would recommend this course as a valuable gateway into the workforce –2024 Course member