Home workers on call to help out
New Zealand Herald - August 28 2013
Skill shortages are on the horizon in the contact centre industry, but home workers may be able to close the gap.
John Chetwynd, the director of contact centre recruitment firm Call Centre People, has been in the in ... Training and e-learning, do they really work?
When I raised this subject with some of my contact centre management colleagues and clients I was surprised at the depth of feeling there was. Both positive and negative.
It seems that when e-learning was but a twinkle in the eye of many, a number of “ ...